Refund and Cancellation Policy

At CHUGALI SAREES, we strive to provide high-quality sarees and an excellent shopping experience. We understand that there may be situations where you need to cancel an order, request a return, or seek a refund. This Refund and Cancellation Policy outlines the terms governing such requests.

By placing an order on our website, you agree to the terms stated below.

1. Order Cancellation

Cancellation Before Shipment

Customers may cancel an order before it has been shipped.

• To request cancellation, please contact our customer support team as soon as possible with your order details
• If the order has not been processed or dispatched, a full refund will be issued

Cancellation After Shipment

Once an order has been dispatched, it cannot be cancelled.

In such cases, customers may refer to the Return and Refund provisions below, if applicable.

2. Return Eligibility

We accept returns only under the following circumstances:

Eligible Reasons

Customers must notify us within 48 hours of delivery and provide clear photographs or videos as evidence.

3. Non-Returnable Items

Returns will not be accepted for:

• Change of mind
• Personal preference regarding color, texture, or fabric feel
• Slight color variations caused by screen settings, photography, or lighting
• Minor irregularities in handwoven, handcrafted, hand-dyed, block-printed, embroidered, or artisan-made sarees
• Sarees that have been worn, washed, altered, ironed, or damaged after delivery
• Products without original packaging, tags, or accessories
• Customized or specially tailored orders
• Clearance sale, discounted sale, festive sale, or promotional items (unless received damaged or incorrect)

4. Return Process

To initiate a return:

5. Refund Policy

Refunds are issued only after:

• Returned products are received by us
• Quality inspection confirms the reported issue

If the return is approved:

• Refunds will be processed to the original payment method
• Processing typically takes 7–10 business days after approval
• Actual credit timelines may vary depending on the customer's bank or payment provider

6. Shipping Charges

If Return Is Due To Our Error

For cases involving:

• Damaged products
• Defective products
• Incorrect products

We will bear the return shipping costs.

If Return Is Requested For Any Other Reason

• Return shipping charges, if accepted as an exception, shall be borne by the customer
• Original shipping charges are generally non-refundable

7. Refund Amount

Approved refunds will include:

• Product purchase price
• Applicable taxes paid

The following may be excluded:

• Shipping charges (unless the error was ours)
• Gift wrapping charges
• Additional service fees

8. Exchange Policy

Where available, customers may request an exchange instead of a refund for:

• Damaged products
• Defective products
• Incorrect products

Exchanges are subject to stock availability. If the requested item is unavailable, a refund may be offered.

9. Refused Deliveries

If a customer refuses delivery without a valid reason:

• Shipping charges may be deducted from the refund amount
• Additional return shipping charges may also be deducted

10. Fraud Prevention

To protect customers and our business, we reserve the right to:

• Reject suspicious refund claims
• Request additional information or proof
• Deny returns that do not comply with this policy

11. Contact Information

For cancellation, return, exchange, or refund requests, please contact:

Customer Assurance

At CHUGALI SAREES, every saree is carefully inspected before dispatch. We are committed to fair, transparent, and customer-friendly resolutions whenever genuine issues arise. Your satisfaction and trust remain our highest priorities.